My main goal this week was to create snippets using one of the features on Zendesk. I also wanted to make sure that I could hold a conversation only using snippets.
This week I learned how to create snippets or shortcuts to create typed-out messages ready to send to the customer. I also learned you can implement placeholders in your snippets so it can automatically fill in the information you have set to go there.
What I really wanted to accomplish was getting the hang of using snippets in a conversation, and having snippets to follow up to each question. I felt like I did a good job holding a conversation and having enough made snippets to feel comfortable but I can definitely add more.
If you want to see my loom video of using snippets and my progress click here!